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Preparing for Single Touch Payroll

 I am using Attaché BI version 3.7.2. What do I need to do to prepare for STP?

You need contact your Attaché consultant. Your consultant will arrange for your Attaché Online organisation to be created and ensure that you are using the latest standalone version of Attaché Cloud Connector. Once your organisation has been established, your consultant will assist you with setting up and testing your data upload to the ATO. For further information see How to prepare for STP.

 Do I have to enable Attaché Online in my employee masterfiles in order to send my employee data via Single Touch Payroll?

There is no need to update your employee masterfiles for Single Touch Payroll. An employee does not require access to the employee portal to be included in a Single Touch Payroll batch. The employee portal is a separate and optional feature.

 When setting up Standard Business Reporting, what is the required format and maximum number of characters that can be entered for the phone number?

It is mandatory for employers to enter a phone number when setting up Standard Business Reporting. You can enter up to 13 digits.

Single Touch Payroll reporting

 Should I be reporting to the ATO using Single Touch Payroll?

If you have 20 or more employees, Single Touch Payroll reporting commenced on 1 July 2018. If you have 19 and under employees, you are required to start reporting from 1 July 2019.

 When do I need to report to the ATO for Single Touch Payroll?

You are required to report a pay event to the ATO on or before the pay day.

The pay day is either the payment date stipulated in the electronic transaction to your financial institution or, if you did not stipulate a date for payment, the date you intend to deposit the payment in your employees' bank accounts.

See Report through Single Touch Payroll on the ATO website for more information.

 What employee information do I need to provide to the ATO for Single Touch Payroll reporting?
For each employee included in a pay event, you must report:
  • year-to-date values of gross salary or wages
  • allowances or other payments (as relevant)
  • deductions
  • PAYG withholding

Year-to-date amounts may be less than a previous report (for example, if recovering a current-year over payment). These amounts cannot be negative.

For more information see What you need to report on the ATO website.

 What superannuation information do I need to provide to the ATO for Single Touch Payroll reporting?

For each employee included in a pay event, you must report year-to-date employer superannuation liability or ordinary time earnings (OTE) amounts.

For more information see What you need to report on the ATO website.

 How long will it take to receive a response from the ATO after I have submitted a pay event?

It can take up to 72 hours for the ATO to respond.
Once a batch has been accepted by the ATO the batch status changes to ATO confirmed and that batch no longer appears in the list of active batches.

Read more about managing batches in the Attaché Help Centre.

 What happens if an employee doesn't have a myGov account?

Employers reporting through STP have met their reporting obligations and are no longer required to provide employees with a payment summary. Employers can choose to continue issuing payment summaries or they can direct their employees to myGov where they can view their year-to-date pay, tax withheld and superannuation information.

 Why are there more employees listed in the batch than I checked pays for?

To allow employee year-to-date information to be accrued, each batch includes every employee that has been paid in that financial year. In addition, a batch may include employees who only require an update to their details.

 What should I do if I don't have a tax file number (TFN) for an employee?

The Australian Taxation Office has defined four special-purpose TFNs which you can use to indicate the reason why an employee's TFN is missing.

Read more on the ATO website and in the Help Centre (see Tax Tab in Employee Maintenance).

 My STP batch was rejected by the ATO as an employee had an invalid TFN. When I drill into the batch and then the employee record to fix the TFN, it will not save my update. How do I correct this?

You must refresh the batch first before you can edit employee details, such as the TFN number. In the Batch Details screen, click Refresh batch to update the status from ATO Rejected to Ready to Submit. You will then be able to drill into the batch, then the employee record, and update the TFN.

Read more about managing batches in the Attaché Help Centre.

 Will I receive a notification after I have submitted an STP batch?

When you submit an STP batch you will receive an email notification of the batch status. You can also view the status of your batches in Attaché Online.

Read more about managing batches in the Attaché Help Centre.

 Will I receive a warning if an STP batch has not yet been sent to the ATO?

If an STP batch has not been submitted to the ATO it is displayed in the batch list with a status of Ready.

Read more about managing batches in the Attaché Help Centre.