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This topic provides information on how to resolve errors flagged on an employee's Income Statement within an STP batch. You must resolve all errors before a batch can be submitted to the ATO.

To resolve the error, click the  (error icon) to see the error message. Then locate the message on the list below and carry out the required corrections. 

 Click to view a sample screen with validation error

Income Statement errors


Negative amount error

Negative amount

There is a negative YTD amount in one or more Income Statement components

Action to take

  1. Run the appropriate Post-Process Pays report. For example, if the  is located next to Total Allowances, run the Allowance Transactions report.
  2. In the report, find the employee(s) who has a pay element total that is negative. 
  3. Enter the relevant adjustment pays (see Entering adjustment pays). 
  4. Run Process Pays as you normally would to process the adjustment. This will generate a new STP batch in Attaché Online. 
  5. In Attaché Online, select the new batch and see that it no longer has any errors. 
  6. When all errors are resolved the Sign and Submit button will be available and you can submit the new batch to the ATO.

Note: Mark the original (incorrect) batch as Not Required under Batch Options (see Marking a batch as Not Required).



Error in Allowances

Error in Allowances

One or more allowance is set to Type 1 (Other) but the Description is blank

Action to take

  1. In Attaché desktop application, go to Allowance Maintenance.

  2. Review all allowance items where Allowance Tax Cert = 2.

  3. If you are on Attaché 18 and above, select an appropriate type in the Allowance Types drop-down. Refer to Setting up itemised allowances for Single Touch Payroll for more information. If you choose Allowance Type = 1 (Other), then enter an appropriate description.

  4. Return to the Batch Details in Attaché Online and locate the original batch. 

  5. Click the Refresh Batch button to update the batch with the altered allowances setups.

  6. Submit the updated batch.


Missing Super Guarantee contribution amount 

Missing Super Guarantee contribution amount

The employee's Super Guarantee amount is not included in the batch. One or more of your employees doesn't have a superannuation transaction in the timesheet.

Action to take

  1. Check whether your Super Guarantee Contribution Type is set to % of OTE (Ordinary Time Earnings) and that the contribution is linked to the pay.  See Setting up employer SG contributions based on Ordinary Time Earnings (OTE), and noting Step 2 regarding which elements to include include in OTE.
  2. Re-process the pay for the affected employee(s), which will generate a new batch.
  3. Run Process Pays for the affected employee(s). This will generate a new STP batch in Attaché Online. 
  4. In Attaché Online, select the new batch and see that it no longer has any errors. 
  5. When all errors are resolved the Sign and Submit button will be available and you can submit the new batch to the ATO.

Note: Mark the original (incorrect) batch as Not Required under Batch Options (see Marking a batch as Not Required).